Frequently Asked Questions
+ What is your cancellation and refund policy?
ALL SALES ARE FINAL. We do not offer refunds for cancellations, missed bookings, late arrivals, individual team members who cannot attend, or to individuals who fail to comply with company safety policies. If you need to reschedule, please contact us at least 4 hours in advance of your original booking time. Please be aware that any request to reschedule under 4 hours of advanced notice is at manager's discretion. Bookings cannot be rescheduled for Saturday openings. Please understand that these policies are in place because if a group cancels or moves their reservation at the last minute, it is difficult to get those vacated slots filled on short notice, which means we lose out on that business. If you are late, your experience will be shortened as we have a specific schedule to keep. Arriving 15 minutes before the event is mandatory for safety briefings. Players who miss our pre-game rules & safety briefing may not be admitted, and no refunds will be provided.
+ What if I'm late?
Arriving 15 minutes before the event is mandatory. You will need to sign in and be briefed on safety and game rules. For this reason, please leave ample time for traffic and parking. If you're late, your experience will be shortened as we have a specific schedule to keep. If you are running late, please call us at 484-297-9560. Players who miss our pre-game rules & safety briefing may not be admitted, and no refunds will be provided.
+ Where is Olde City Escape Games?
Our address is at 221 Chestnut Street, Suite 300, Philadelphia 19106. We're between Bank and Strawberry St. Ring the buzzer to enter and take the elevator to the 3rd floor. We'll be there to welcome you! Call us anytime at 484-297-9560 if you need to get in touch. Please also check out our Locations page for a helpful visual reference.
+ Is there parking?
Like most small businesses in the Philly metropolitan area, we do not have our own parking lot. Metered street parking is available (but can be challenging to find a spot), so we recommend the adjacent paid parking structures. The Autopark garage is located 125 S 2nd St. There are other garages and lotts off 2nd St. and 3rd St. between Market St. and Chestnut St. for convenience.
+ Do you take walk-ins?
While we welcome walk-ins, we highly recommend booking ahead online to ensure a guaranteed a timeslot. We hate having to turn away guests who come without a booking because our rooms are unavailable upon arrival.
+ How much do tickets costs?
Tickets are $35 per person before any taxes and fees.
+ What's the min/max number of guests per escape room?
Our games require a minimum group size of 2 guests. We can accommodate up to 6-10 as a default maximum depending on the particular escape room. Upon request, we can extend the number if you have more individuals in your group. Just call us so we can help accommodate your needs!
+ Can my group pay separately?
Yes! All bookings are private. Once you complete your booking, the time slot will be closed to the public. Additional people from your party may join your booking by calling to update the booking or pay separately on arrival. Please arrive 15 minutes prior to your booking for any additional payments. Call us at 484-297-9560 with any questions or concerns.
+ Can I add more people to my group after booking?
Yes! You can call us at 484-297-9560 to update your booking. OR, additional players may pay in person upon arrival. Please arrive 15 minutes prior to the booking time for any additional payments. If you've already booked for the maximum number of players, please call us to confirm whether it's possible to exceed capacity.
+ Are there age limits to play?
"Quest for Freedom" and "The Midnighters" are designed for individuals of all ages, however, we do ask that any players under the age of 13 be accompanied by an adult from your party. "2084" is only open to ages 14+.
+ Will I be locked inside?
NEVER. The doors are always unlocked so if ever you feel the need to exit, you are 100% free to do so
+ Are the games scary?
Nope. While we enjoy a good scare, we pride ourselves on providing fully immersive adventures geared for fun and excitement rather than spooks. While mysterious, magical, and possibly eerie at times, the experience itself is more focused on completing missions over escaping horror.
+ Will I need to bring anything or prepare?
Don’t worry, no outside knowledge is necessary. All the elements needed have been designed into the experience itself. With a bit of determination, logic, and perhaps a clue or two from a helpful assistant, individuals of all experience levels will be able to enjoy the theatrical experience.
+ Can I book a private room?
Yes, for your safety and comfort, all rooms are private experiences. Only those whom you book tickets for will be able to join you during your booked time.
+ Can I buy a Gift Card to Olde City Escape Games?
Absolutely. We offer multiple gift card packages. Check out our Gift Cards page for more details and purchasing!
+ Do you sell escape room souvenirs or merch?
Yes! We've designed some escape room gifts and souvenirs that are hopefully just as fun as our productions. You can purchase online at Shop Olde City Escape Games
+ Is it BYOB?
No, we recommend leaving the celebratory beverages until after your game. Please be advised if you or anyone in your party are heavily intoxicated on arrival or during the game, we reserve the right to refuse entry or stop the game, and no refund will be given.
+ What precautions are there for COVID-19?
We've established new company policies and protocols to ensure your safety at our venue. Please read our Sanitation and Safety Policies for our detailed measures in response to COVID-19.